Student Grievance Procedure

Student Grievance Procedure Background Pic

Student Grievance Procedure

A student who feels they have been treated inappropriately in an academic matter should follow the student grievance procedure outlined on page 38 of the Course Catalog under Academic Appeals. Out-of-state students enrolled in online programs should follow the UACCB grievance process and then follow the ADHE complaint process if needed. 


ADHE requires the certified institution to make a decision on the student grievance following the institution’s public policy.


Inquiries into student grievances must be limited to AHECB certified (under Arkansas Code §6-61-301) courses/degree programs and institutions and to matters related to the criteria for certification.


Within 20 days of completing the institution’s grievance procedures, the student may file the complaint in writing with the ICAC Coordinator, Arkansas Division of Higher Education, 423 Main Street, Suite 400, Little Rock, AR 72201. The ADHE Student Grievance Form can be found here.


The grievant must provide a statement from the institution verifying that the institution’s appeal process has been followed. ADHE will notify the institution of the grievance within 15 days of the filing. Within 10 days after ADHE notification, the institution must submit a written response to ADHE. Other action may be taken by ADHE as needed.




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