ADA Grievance Procedures

The University of Arkansas Community College at Batesville (UACCB) has adopted an internal grievance procedure to allow for prompt and equitable resolution of complaints alleging any action prohibited by Title II of the Americans with Disabilities Act. Title II states, in part, that “no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation, be denied the benefits for, or be subjected to discrimination in programs or activities sponsored by a public entity.”

Individuals who wish to resolve a complaint informally may contact the Access & Testing Services Specialist before filing a formal grievance. The person should first discuss his/her complaint with the person perceived responsible for the action, interpretation, or application of the regulations leading to the problem.

Formal grievances should be addressed, in writing to: Director of Access & Testing Services, University of Arkansas Community College at Batesville, P.O. Box 3350, Batesville, AR 72503, who has been designated to coordinate ADA compliance for students.

• The grievance must be in writing and include the complainant's name, address, and phone number, and briefly describe the alleged violation of the regulations.
• A grievance must be filed within 30 days of the event or action giving rise to the student's grievance(s).
• Upon receipt of the grievance, the Director of Access & Testing Services will conduct an investigation, as may be appropriate. The investigation will be informal, but thorough, allowing all parties an opportunity to submit evidence related to the complaint.
• A written description regarding the validity of the claim and a description of the resolution shall be issued by the Director of Access & Testing Services and a copy mailed to the complainant no later than thirty calendar days after the claim is filed.
• The ADA Coordinator shall maintain the files and records of UACCB relating to the complaints filed.
• The complainant may request a reconsideration of the case (an appeal) in instances where he or she is dissatisfied with the resolution. The request for consideration should be filed with the Vice Chancellor of Student Affairs within ten working days of receiving the resolution.
• Use of this grievance procedure is not a prerequisite to the pursuit of other remedies, such as the filing of an ADA complaint with the U.S. Department of Education, Office for Civil Rights (OCR) (Dallas regional office).