COVID-19 FAQs-Updated 4/22/2020

How do I access my classes online?

1. Go to my.uaccb.edu. 
2. Enter your student ID, which is your first initial, full last name, and the last 4 digits of your student ID number. 
3. Enter your password:
   a. If you have never logged into my.uaccb your password will be your 6 digit birthday (example: January 1, 2005 birthday would be entered as 010105)
   b. If you have logged in but have forgotten your password please click the link below the sign-in boxes to reset your password. If you cannot reset your password I will transfer you to our IT department to reset your password. 
4. Once you are on the my.uaccb homepage you will see a Blackboard logo which you can click on to access Blackboard. 
5. Once you are in Blackboard you will see each of your courses listed in the middle of the screen. 
6. Once you click into an individual course each course will be set up differently by the instructor. If you have questions about where course content is within Blackboard, please contact your instructor. 

How do I request an academic transcript?

Official Transcripts:

1. Login to your myUACCB student portal at https://my.uaccb.edu 
2. Choose “Self-Service”  under the myApplications tab
3. Sign-in to the Self-Service portal  (Using your my.uaccb login & psswd)
4. Choose Transcript Requests -> Add New Request  -> Submit

Unofficial Transcripts:

1. Login to your myUACCB student portal at https://my.uaccb.edu
2. Choose “Self-Service”  under the myApplications tab
3. Sign-in to the Self-Service portal  (Using your my.uaccb login & psswd)
4. Click on Academic (graduation cap icon) on left side of page
5. Choose ”unofficial transcript” from the drop down menu
6. Click on unofficial transcript to print, save, or view a copy of your transcript 

How will I know we are returning to in-person classes?

The remainder of the spring 2020 semester will be completed remotely. Also, both summer I sessions (8 week and 4 week tracks) will be held remotely. Please monitor your UACCB email, the UACCB website, and local media for updates. 

If I am a high school student taking college classes, do I still attend class?

High school students taking college courses at UACCB will fall under the same guidelines as UACCB students. Please monitor your UACCB email, the UACCB website, and local media for updates.

What if I don’t have access to the internet?

Although UACCB courses have shifted to an online/remote learning format, students who do not have reliable internet connections at home can utilize free sources of internet in various places within Batesville and the surrounding communities. There are times when the learning will be remote, but the campus remains open.  During those times students may use computers in the library, Student Success Center, and computer labs located in the Main Classroom Building.  During times the campus is closed, students not wanting to be in public spaces are welcome to access the UACCB Wi-Fi from their vehicle in the UACCB parking lots. UACCB has also partnered with area high schools, who have agreed to let UACCB students access Wi-Fi from designated locations on their campuses. Click HERE for access to maps of available free Wi-Fi in the parking lots of UACCB and area schools. Click HERE for free Wi-Fi sites in the Batesville area.

What if I do not have the equipment I need to access my courses?

The UACCB Row-Johns Library and the Student Success Center, located in the Main Campus Building, will remain open. Each of these spaces have computers and internet connections available for students who need access to computers and the internet to compete course work.

Will nursing students still be required to complete clinical hours?

Nursing students  will be kept informed by the nursing faculty as to when clinicals will resume or as to any alternative methods to complete clinical hours. 

Will Adult Education be conducting GED testing?

Contact Adult Education at 870-612-2164 concerning GED testing. 

Will my classes remain online through the end of the semester?

Yes. The remainder of the spring 2020 semester will be completed remotely. Also, both summer I sessions (8 week and 4 week tracks)  will be held remotely. Please monitor your UACCB email, the UACCB website, and local media for updates. 

Will my face-to-face class meet online at the same time that the class meets in person?

This is dependent on your instructor. You should receive notification from your instructor through UACCB e-mail or Blackboard course messages. If you are unsure of what you need to do for your course, please e-mail or call your instructor. 

Will my science lab classes still meet on campus?

No, science lab classes will not meet on campus during this time of class migration to online. Students can log onto my.uaccb and access their courses in Blackboard or contact their instructor if they have further questions.

Will my welding and industrial technology classes still meet on campus?

Students can log onto my.uaccb and access their courses in Blackboard or contact their instructor if they have further questions. Students will be informed by their instructor of any opportunities to come onto campus to complete hands on components for their welding and industrial technology courses. 

STUDENT SERVICES FAQs

How can I make a payment on my account?

If you need to make a payment toward your bill, payments can be taken in person through cash, check, or card at the UACCB Business Office, located in the Main Campus Building. Alternatively, payments can also be made online by card through Self Service, over the phone by card by calling the Business Office at 870-612-2005, or through mail by sending a check to the attention of the Cashier at PO Box 3350, Batesville, AR 72503. If you have questions about any method of payment please contact the UACCB Business Office at 870-612-2005.

What if I need accommodations for online course work?

Disability support services, such as academic accommodations, are provided to students who qualify for such assistance under the Americans with Disabilities Act (ADA) Amendments Act of 2008 and the Rehabilitation Act of 1973. Students must follow the accommodation request process, which includes meeting with the Testing & Disability Services Specialist for a registration meeting to self-identify and discuss accommodation needs and documentation that could be needed. (To see the full process, please see the Disability Services Handbook on the UACCB website). If accommodations are necessary, a Letter of Accommodation will be prepared by the Testing & Disability Services Specialist for students to notify instructors. 

Students are encouraged to contact the Testing & Disability Services Office as soon as possible each semester during office hours to discuss such matters in confidence. Please contact Sherrie Stagner, the Testing & Disability Services Specialist, by telephone at 870-612-2056 or via email at sherrie.stagner@uaccb.edu  to make an appointment for assistance or further information.

What if I need to register for the upcoming semester?

Advisors will remain available in the Academic Advising Center, TRIO, and Career Pathways. If students do not feel comfortable coming to campus these appointments can be conducted by phone call. Please use the following numbers to contact these areas: Academic Advising Center (870-612-2160), Career Pathways (870-612-2112), or TRIO (870-612-2173). 

Will Career Pathways still distribute gas cards?

Students will need to contact Career Pathways, at 870-612-2112 for questions regarding student resources offered through Career Pathways. Students can also get information regarding Career Pathways by accessing the Remind Group. 

Will Career Pathways remain open?

Career Pathways personnel are working remotely at this time. Students can contact Career Pathways at 870-612-2112 for specific questions. 

Will student events still take place on campus? 

No, any planned student events after Monday, March 16, 2020 will be canceled until normal operation resumes. Commencement, which was scheduled for May 11, has been postponed until a later date that is yet to be determined. Please monitor your UACCB email, the UACCB website, and local media for updates. 

Will the UACCB Grill be open?

Yes, the UACCB grill will remain open at this time. Please monitor your UACCB email, the UACCB website, and local media for updates. 

Will the UACCB Testing Center remain open?

Yes, the UACCB Testing Center will remain open and available for students. Students can schedule testing appointments by calling 870-612-2110. 

Will TRIO remain open for students?

Yes, the TRIO office will remain open for students to access needed technology, tutors, and advisors. Please contact TRIO with questions on the availability of specific resources at 870-612-2173.

Will the Writing Lab still be open?

Yes, the UACCB writing lab located in the Row-John’s Library will remain open. Students who do not want to be on campus may e-mail their work to ashley.walker@uaccb.edu. 

Will the Library be open?

Yes, the Row-Johns Library will remain open and accessible for students at this time. Please monitor your UACCB email, the UACCB website, and local media for updates. 

Will the UACCB food pantry open?

UACCB will send text alerts and post announcements to social media when the food pantry is holding drive through distributions during this time.

Will the student success center be open?

Yes, the student success center and the library will remain open and accessible for students.

Will I have access to tutoring? 

Yes, the UACCB Student Success Center will remain open and staffed with tutors. UACCB TRIO will remain open to assist students and tutors will be available. The Writing Lab in the Row-Johns Library will remain open and staffed for students. Students may also e-mail any work they need reviewed to ashley.walker@uaccb.edu.

There are many options and ways in which UACCB can assist you during this time. Tutoring Services on campus remain open for students and may be accessible online or by phone. Please call 870-612-2000 to speak with the receptionist about your specific needs. Click HERE for information regarding tutoring via the student success center Microsoft Team.

Will the deadline for Institutional summer scholarships be extended?

Yes, the deadline for applications for summer institutional scholarships has been extended to May 15, 2020.

Will work studies still remain working on campus?

Yes, until further action is taken, UACCB work studies will continue to work normal hours under the guidance of their supervisor. Specific questions can be directed to the work study’s supervisor. 

GENERAL FAQs

How do I sign up for UACCB Emergency Alerts?

Sign-up for UACCB Emergency Alerts by going to http://entry.inspironlogistics.com/uoa/wens.cfm. Complete the form by entering your name and telephone number. Please note that you do not have to have a UACCB e-mail address to complete this form. 

What if I don’t feel comfortable coming to campus, but I need campus resources?

There are many options and ways in which UACCB can assist you during this time. Services on campus remain open for students and many can be accessed online or by phone. Please call 870-612-2000 to speak with the receptionist about your specific needs. 

Will the Cosmetology Salon be open to the public?

No, the UACCB Cosmetology Salon will remain closed to the public until further notice. Please monitor your UACCB email, the UACCB website, and local media for updates.