Student Right to Know
UACCB reports data about the institution, including graduation and retention rates, to the National Center for Educational Statistics through the Integrated Postsecondary Education Data System, or IPEDS. The federal government provides this free consumer information to the public through the College Navigator.
Student Grievance Procedure
ADHE requires the certified institution to make a decision on the student grievance following the institution’s public policy.
Inquiries into student grievances must be limited to AHECB certified (under Arkansas Code §6-61-301) courses/degree programs and institutions and to matters related to the criteria for certification.
Within 20 days of completing the institution’s grievance procedures, the student may file the complaint in writing with the ICAC Coordinator, Arkansas Department of Higher Education, 114 East Capitol, Little Rock, AR 72201.
The grievant must provide a statement from the institution verifying that the institution’s appeal process has been followed. ADHE will notify the institution of the grievance within 15 days of the filing. Within 10 days after ADHE notification, the institution must submit a written response to ADHE. Other action may be taken by ADHE as needed.
Code of Conduct
Details as per the Higher Education Opportunity Grant
The Higher Education Opportunity Act section 493(a)(25), requires all educational institutions with a preferred lender arrangement (defined as "recommending, promoting, or endorsing the education loan products of the lender") to comply with a Code of Conduct described in HEOA. Details of the requirements are found in section 493 subsections (e). This code of conduct must be published prominently on the institution's website and all of the institution's agents with responsibilities with respect to education loans must be annually informed of the provisions of such code of conduct.
The seven elements of the Code of Conduct requirements are the following:
- Ban on revenue-sharing arrangements
- Gift ban
- Contracting arrangements prohibited
- Interaction with borrowers
- Prohibitions on offers of funds for private loans
- Ban on staffing assistance
- Advisory Board compensation
Here are the detailed Code of Conduct Requirements from the Act:
(e) Code of Conduct Requirements- An institution of higher education's code of conduct, as required under subsection (a)(25), shall include the following requirements:
(1) BAN ON REVENUE-SHARING ARRANGEMENTS-
(A) PROHIBITION- The institution shall not enter into any revenue-sharing
arrangement with any lender.
(B) DEFINITION- For purposes of this paragraph, the term 'revenue-sharing
arrangement' means an arrangement between an institution and a lender under which--
(i) a lender provides or issues a loan that is made, insured, or guaranteed under this titleto students attending the institution or to the families of such students;
(ii) the institution recommends the lender or the loan products of the lender and inexchange, the lender pays a fee or provides other material benefits, including
revenue or profit sharing, to the institution, an officer or employee of the institution, or an agent.
(2) GIFT BAN-
(A) PROHIBITION- No officer or employee of the institution who is employed in the financial aid office of the institution or who otherwise has responsibilities with respect to education loans, or agent who has responsibilities with respect to education loans, shall solicit or accept any gift from a lender, guarantor, or servicer of education loans.
(B) DEFINITION OF GIFT-
(i) IN GENERAL- In this paragraph, the term 'gift' means any gratuity, favor, discount, entertainment, hospitality, loan, or other item having a monetary value of more than a de minimus amount. The term includes a gift of services, transportation, lodging, or meals, whether provided in kind, by purchase of a ticket, payment in advance, or reimbursement after the expense has been incurred.
(ii) EXCEPTIONS- The term 'gift' shall not include any of the following:
(I) Standard material, activities, or programs on issues related to a loan, default aversion, default prevention, or financial literacy, such as a brochure, a workshop, or training.
(II) Food, refreshments, training, or informational material furnished to an officer or employee of an institution, or to an agent, as an integral part of a training session that is designed to improve the service of a lender, guarantor, or servicer of education loans to the institution, if such training contributes to the professional development of the officer, employee, or agent.
(III) Favorable terms, conditions, and borrower benefits on an education loan provided to a student employed by the institution if such terms, conditions, or benefits are comparable to those provided to all students of the institution.
(IV) Entrance and exit counseling services provided to borrowers to meet the institution's responsibilities for entrance and exit counseling as required by subsections (b) and (l) of section 485, as long as—
(aa) the institution's staff are in control of the counseling, (whether in person or via electronic capabilities); and
(bb) such counseling does not promote the products or services of any specific lender.
(V) Philanthropic contributions to an institution from a lender, servicer, or guarantor of education loans that are unrelated to education loans or any contribution from any lender, guarantor, or servicer that is not made in exchange for any advantage related to education loans.
(VI) State education grants, scholarships, or financial aid funds
administered by or on behalf of a State.
(iii) RULE FOR GIFTS TO FAMILY MEMBERS- For purposes of this
paragraph, a gift to a family member of an officer or employee of an institution, to a family member of an agent, or to any other individual based on that individual’s relationship with the officer, employee, or agent, shall be considered a gift to the officer, employee, or agent if--
(I) the gift is given with the knowledge and acquiescence of the officer, employee, or agent; and
(II) the officer, employee, or agent has reason to believe the gift was given because of the official position of the officer, employee, or agent.
(3) CONTRACTING ARRANGEMENTS PROHIBITED-
(A) PROHIBITION- An officer or employee who is employed in the financial aid office of the institution or who otherwise has responsibilities with respect to education loans, or an agent who has responsibilities with respect to education loans, shall not accept from any lender or affiliate of any lender any fee, payment, or other financial benefit (including the opportunity to purchase stock) as compensation for any type of consulting arrangement or other contract to provide services to a lender or on behalf of a lender relating to education loans.
(B) EXCEPTIONS- Nothing in this subsection shall be construed as prohibiting--
(i) an officer or employee of an institution who is not employed in the institution’s financial aid office and who does not otherwise have responsibilities with respect to education loans, or an agent who does not have responsibilities with respect to education loans, from performing paid or unpaid service on a board of directors of a lender, guarantor, or servicer of education
(ii) an officer or employee of the institution who is not employed in the institution’s financial aid office but who has responsibility with respect to education loans as a result of a position held at the institution, or an agent who has responsibility with respect to education loans, from performing paid or unpaid service on a board of directors of a lender, guarantor, or servicer of
education loans, if the institution has a written conflict of interest policy that clearly sets forth that officers, employees, or agents must recuse themselves from participating in any decision of the board regarding education loans at the institution; or
(iii) an officer, employee, or contractor of a lender, guarantor, or servicer of education loans from serving on a board of directors, or serving as a trustee, of an institution, if the institution has a written conflict of interest policy that the board member or trustee must recuse themselves from any decision regarding education loans at the institution.
(4) INTERACTION WITH BORROWERS- The institution shall not--
(A) for any first-time borrower, assign, through award packaging or other methods, the borrower’s loan to a particular lender; or
(B) refuse to certify, or delay certification of, any loan based on the borrower’s selection of a particular lender or guaranty agency.
(5) PROHIBITION ON OFFERS OF FUNDS FOR PRIVATE LOANS-
(A) PROHIBITION- The institution shall not request or accept from any lender any offer of funds to be used for private education loans (as defined in section 140 of the Truth in Lending Act), including funds for an opportunity pool loan, to students in exchange for the institution providing concessions or promises regarding providing the lender with—
(i) a specified number of loans made, insured, or guaranteed under this title;
(ii) a specified loan volume of such loans; or
(iii) a preferred lender arrangement for such loans.
(B) DEFINITION OF OPPORTUNITY POOL LOAN- In this paragraph, the term 'opportunity pool loan’ means a private education loan made by a lender to a student attending the institution or the family member of such a student that involves a payment, directly or indirectly, by such institution of points, premiums, additional interest, or financial support to such lender for the purpose of such lender extending credit to the student or the family.
(6) BAN ON STAFFING ASSISTANCE-
(A) PROHIBITION- The institution shall not request or accept from any lender any assistance with call center staffing or financial aid office staffing.
(B) CERTAIN ASSISTANCE PERMITTED- Nothing in paragraph (1) shall be construed to prohibit the institution from requesting or accepting assistance from a lender related to--
(i) professional development training for financial aid administrators;
(ii) providing educational counseling materials, financial literacy materials, or debt management materials to borrowers, provided that such materials disclose to borrowers the identification of any lender that assisted in preparing or providing such materials; or
(iii) staffing services on a short-term, nonrecurring basis to assist the institution with financial aid-related functions during emergencies, including State-declared or federally declared natural disasters, federally declared national disasters, and other localized disasters and emergencies identified by the Secretary.
(7) ADVISORY BOARD COMPENSATION- Any employee who is employed in the financial aid office of the institution, or who otherwise has responsibilities with respect to education loans or other student financial aid of the institution, and who serves on an advisory board, commission, or group established by a lender, guarantor, or group of lenders or guarantors, shall be prohibited from receiving anything of value from the lender, guarantor, or group of lenders or guarantors, except that the employee may be reimbursed for reasonable expenses incurred in serving on such advisory board, commission, or group.